Quality and Operations Manager

The Quality & Operations Support - Manager is part of the Quality & Operations team and operates across all lines of service, responsible for supporting on continuous review of programmes to implement improvements and ways in which to better add value to the Businesses.

Requirements

• Support the R&Q Director on wider R&Q team operations, including budget preparation and monitoring
• Conduct quality assurance on the ECR files (Engagement Compliance Reviews)
• Prepare Partner feedback dashboard for R&Q performance
• Support in the implementation and regular review of a Governance Framework and / or quality checkpoints
• Lead, be responsible for, conduct, participate in various ad hoc projects assigned by the CRO
• Update Risk & Quality systems
• Identify areas of potential improvements in various R&Q policies and processes
• Adhere to the Quality & Operations budget
• Act as a key resource and liaison to other functional areas of the business