Customer Service Manager
Pyle USANew York, New York, United States
Posted April 10, 2026
Full Time
About the Company
Pyle USA, founded in the 1960s, is a renowned manufacturer of high-quality audio components, specializing in woofers and drivers. The company has expanded to offer a wide range of award-winning products, distinguished by its commitment to scientific tuning, design excellence, and exceptional customer service. Pyle USA's international reputation is built on its focus on quality, innovation, and attention to detail.
Job Description
We are hiring a Customer Service Manager to own the performance, systems, and day-to-day execution of our customer support operation. This is an operational leadership role that manages a distributed team of approximately 15 agents across the Philippines and the United States.
Requirements
- Experience managing a remote customer support team
- Experience using Gorgias or similar helpdesk platforms
- Strong operational and organizational skills
- Ability to build and improve workflows, automations, and support systems
- Data-driven approach to performance management
- Strong problem-solving ability and good judgment
- Highly accountable with a strong ownership mindset
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Matching
- Flexible Work Schedule
- Professional Development Opportunities
