Implementation Engineer
PylonSan Francisco, California, United States
Posted March 10, 2026
Full Time
About the Company
We're a Series B funded startup building the future of B2B post sales support platform, backed by a16z, BCV, General Catalyst, and Y Combinator.
Job Description
We're building the future of B2B post sales support platform and looking for an Implementation Engineer to join our team in San Francisco. As a fully in-person role, you'll be working on migrating customers from legacy support systems to Pylon, becoming a product expert, and interacting with customers over chat and video.
Requirements
- Located in (or will relocate to) San Francisco and excited about working in-person
- Organized, very hard-working, and fast
- Comfortable regularly interacting with customers over chat and video
- Be a team player
- Detail-oriented and a fast learner
- Big Plus: Technical background and appetite for technology is a big plus
- Previous experience managing support systems and/or implementing SaaS products
Benefits
- Fully covered medical, dental, and vision insurance for employees
- 401(k) retirement plan
- Commuter benefits
- Parental leave
- 14 company holidays + unlimited PTO
- Annual offsite
- Lunch, dinner, and snacks at the office
- Fitness stipend