Product Support Engineer
PylonSan Francisco, California, United States
Posted September 26, 2025
Full Time
About the Company
Pylon is a modern B2B alternative to Zendesk, offering comprehensive post-sales solutions. The company provides an integrated platform featuring ticketing systems, omnichannel integrations with Slack Connect and Microsoft Teams, a modern chat widget, knowledge base, AI support bots, account management tools, and customer marketing capabilities. Pylon's distinctive approach lies in its holistic solution that streamlines communication and support for businesses.
Job Description
Pylon is building a B2B post-sales support platform leveraging conversational data and intelligence. They are seeking experienced Product Support Engineers to contribute directly to product development, customer feedback, and process improvements. The role involves daily dogfooding, knowledge base creation, and collaborative problem-solving.
Requirements
- Located in (or will relocate to) San Francisco
- Comfortable interacting with customers over chat and video
- An interest in tinkering with the product
- 1-8 years of experience
Benefits
- Medical, Vision, Dental insurance
- 401K
- Unlimited PTO
- Food in the office
- Fun team offsites and events
