Solution Engineer role
Pyramid Global TechnologiesSydney, New South Wales, Australia • Melbourne, Victoria, Australia
Posted January 5, 2026
Full Time
About the Company
Pyramid Global Technologies is a leading Australian Managed IT Service Provider that delivers end‑to‑end solutions—ranging from infrastructure and database management to cloud, ERP and unified communications—to both private and public‑sector clients across diverse industries. Leveraging a technology‑agnostic portfolio, a global talent pool and an extensive partner network, the company empowers organizations to accelerate digital transformation and stay resilient amid rapid change. Its proactive, remote‑management model ensures continuous performance, security, and compliance for enterprise IT environments. The firm’s global delivery platform enables seamless planning, deployment, and operations of complex solutions, while its commitment to innovation keeps clients ahead of evolving technology trends. Pyramid Global’s culture of collaboration, expertise, and customer‑centric service positions it as a trusted partner for businesses seeking reliable, future‑ready IT capabilities.
Job Description
The Solution Engineer role involves configuring and demonstrating ServiceNow integration solutions in Sydney and Melbourne. Key technologies include Customer Service catalog, Problem Management, Service Request, Incident Management, CMDB, and various protocols such as SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
Requirements
- Fundamental understanding of key technologies relevant to ServiceNow integration solutions
- Ability to configure and demonstrate solutions in the ServiceNow platform
- Strong communication, presentation, and writing skills