Technical Writer
Pyramid Global TechnologiesMelbourne, Victoria, Australia
Posted January 5, 2026
Full Time
About the Company
Pyramid Global Technologies is a leading Australian Managed IT Service Provider that delivers end‑to‑end solutions—ranging from infrastructure and database management to cloud, ERP and unified communications—to both private and public‑sector clients across diverse industries. Leveraging a technology‑agnostic portfolio, a global talent pool and an extensive partner network, the company empowers organizations to accelerate digital transformation and stay resilient amid rapid change. Its proactive, remote‑management model ensures continuous performance, security, and compliance for enterprise IT environments. The firm’s global delivery platform enables seamless planning, deployment, and operations of complex solutions, while its commitment to innovation keeps clients ahead of evolving technology trends. Pyramid Global’s culture of collaboration, expertise, and customer‑centric service positions it as a trusted partner for businesses seeking reliable, future‑ready IT capabilities.
Job Description
Write high-quality documentation for the COE product, working with Engineers to understand the product and documentation requirements. Produce user interface text, online help, and developer guides, and create tutorials for end-users. Analyze existing and potential content for reuse and single-sourcing opportunities.
Requirements
- Work with Engineers to obtain an in-depth understanding of the COE product and the documentation requirements
- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
- Write easy-to-understand user interface text, online help and developer guides
- Create tutorials to help end-users use a variety of applications
- Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
- Create and maintain the information architecture