Workflow Specialist

We are looking for a Workflow Specialist to design, document, and optimize business processes across all divisions, ensuring process standardization, ISO 9001 readiness, and operational efficiency.

Requirements

• Design, document, and maintain end-to-end workflows, SOPs, and QMS documentation
• Conduct SME interviews to extract and structure processes across divisions
• Develop process maps using tools like Visio or draw.io
• Ensure alignment, integration, and standardization of processes across departments
• Support ISO 9001 certification readiness, including documentation and audit preparation
• Maintain centralized documentation repository with version control
• Identify and implement workflow automation using Microsoft 365 tools
• Define KPIs and track process performance and efficiency
• Identify bottlenecks and recommend process improvements
• Facilitate cross-functional discussions to resolve process gaps and drive alignment

Benefits

• Competitive salary
• HMO coverage
• Life insurance
• Allowances
• Convertible leaves