Senior Claims Specialist - Accident & Health
QBE InsuranceMassachusetts, United States • Atlanta, Georgia, United States
Posted December 11, 2025
88000 - 145000 USD year
Full Time
About the Company
At QBE we’re driven by our purpose of enabling a more resilient future. QBE is an international insurer and reinsurer headquartered in Sydney, Australia, with local presence in 26 countries. We don't just see ourselves as an insurer, but a partner to our customers in helping to navigate uncertainty. We provide tailored solutions across commercial, personal, and specialty products, as well as risk management solutions to help individuals and businesses manage risks, build strength and embrace change. Whether it’s through our people, our deep expertise or our commitment to building strong relationships, we get to the heart of it. See our Terms of Use: qbe.co/2y7Ck4p See our Privacy Policy: qbe.co/3oa7gZB
Job Description
Provide exceptional claims service to customers by managing complex claims effectively. This includes assessing policy coverage, investigating, evaluating, and negotiating intricate claims, collaborating with suppliers and stakeholders, and offering senior technical guidance and support.
Requirements
- Provide technical guidance and analysis for complex and high-value claims.
- Assist in implementing and maintaining claims management strategies.
- Maintain comprehensive knowledge of insurance guidelines and policies.
- Build and maintain relationships with stakeholders.
- Manage a portfolio of complex or high-value claims.
- Act as an escalation point for customer complaints.
- Provide senior technical expertise and mentoring for team development.
- Engage with the team to encourage partner relationships.
- Support process improvement through negotiation and dispute resolution.
Benefits
- 22 weeks of paid leave for family growth
- Competitive 401(k) program with company match up to 8%
- Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
- Tuition Reimbursement for professional certifications, and continuing education
- Employee Network and Community