DESKTOP SUPPORT TECHNICIAN I

Provide technical support to end-users throughout the organization to address and resolve hardware, software, and other computer-related issues in a timely and professional manner.

Requirements

• Diagnose, troubleshoot, and provide support for hardware such as: desktops, laptops, printers, scanners, phones, scales, barcode readers, and security cameras.
• Install, configure, and maintain company operating system software and programs on desktop, laptop, and virtual computers.
• Perform hardware and software upgrades to existing computer equipment as needed.
• Maintain an accurate inventory of hardware and software.
• Configure, install, and maintain user workstations.
• Move workstations and related IT equipment as needed.
• Install and maintain network cabling, network drops, and network closets.
• Regular attendance and compliance with the Company's handbook policies and procedures.

Benefits

• Medical, dental, and vision insurance
• Company-paid life insurance
• Short/long-term disability insurance
• Paid Time Off (PTO)
• Company 401(K) program with company matching
• Profit sharing
• Supplemental insurance
• Adoption assistance
• Employee discount
• Referral program
• Employee assistance program