HelpDesk Technician- Second Shift
QualityIPKent, Ohio, United States
Posted September 17, 2024
41600 - 55000 USD
Full Time
About the Company
QualityIP is a family-owned business that values accountability, professionalism, and individual growth.
Job Description
QualityIP is a fast-growing technology company in the IT support industry. We're looking for a seasoned HelpDesk Technician who can diagnose and resolve technical issues, collaborate with a team, and excel in communication and technical proficiency.
Requirements
- Fundamental understanding of Windows Server
- Experience with remote access technologies
- Knowledge of antivirus software and basic Windows networking
- Strong verbal and written communication skills
- High school diploma or equivalent; a bachelor's degree in computer science or related field is preferred
- Proven experience as a HelpDesk Technician or in a similar role
- Proficiency in Windows operating systems
- Competency in computer hardware, software, networking, and troubleshooting
Benefits
- Competitive salary with performance-based incentives
- Medical Mutual Health Insurance with HSA & ancillary benefits
- John Hancock Retirement Account – Simple IRA with 3% company match
- Flexible scheduling options
- Paid Time Off
- Certification Assistance- 100% reimbursement for training, course materials, and testing fees
- Crewhu employee recognition and peer-to-peer recognition platform
- Free company apparel
- Microsoft Workplace Discount
- Keeper Password Manager
- CompTIA content & exam voucher discounts
