Customer Service Representative
QualpayUnited States
Posted December 19, 2023
Full Time
About the Company
Qualpay delivers a next‑generation omnichannel payments platform that integrates merchant accounts with real‑time onboarding, account management, and advanced analytics for businesses, developers, and partners such as ISOs and ISVs. The platform supports e‑commerce, subscription and recurring billing, secure data storage, and payment security, enabling rapid revenue retention and monetization across multiple channels. Built by a seasoned payments and programming team, Qualpay emphasizes flexibility, scalability, and data‑driven decision making to streamline payment operations and reduce costs. Its developer‑friendly APIs and partner ecosystem set it apart as a comprehensive, future‑ready solution for modern payment processing needs.
Job Description
As a Customer Service Representative at Qualpay, you will interact with customers to address inquiries, resolve complaints, and support company initiatives. You will also be responsible for understanding Qualpay products and services, conducting account activity research, and maintaining customer accounts.
Requirements
- High school diploma or equivalent
- Service experience required
- Excellent written and oral communication skills
- Ability to work collaboratively in a group setting and contribute to team goals
- Strong listening skills applied with appropriate sensitivity and professionalism
- Ability to think outside the box and problem-solve
- Must be able to work well in a fast-paced, entrepreneurial start-up environment
- Must be able to manage multiple priorities
- Must be able to work independently and be self motivated
- Familiarity with the payments industry, specifically merchant services, a plus
- Experience with e-Commerce, shopping carts, payment gateways a plus
- Maintain a positive attitude focused on customer satisfaction
- Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook) as well as Google Suite Tools
