Problem Management Specialist (L2)

Quantios is a global leader in SaaS solutions for the Wealth, Trust, and Corporate Services industry. The Problem Management Specialist role serves as a strategic problem-solver who identifies root causes of recurring incidents and drives continuous improvement through AI-powered analytics and proactive problem resolution.

Requirements

• Degree in Financial Technology, Computer Science, IT, or related field (or equivalent experience)
• Strong experience in AI-driven root cause analysis and deep troubleshooting within SaaS environments
• Expertise in IIS (ARR, thread pool optimization, timeout configuration) and advanced SQL (query optimization, execution plans, SQL Profiler)
• Ability to debug AL,.NET, or similar languages and troubleshoot APIs, databases, and cloud architectures
• Hands-on experience with diagnostic tools (ProcMon, Fiddler/Wireshark, browser developer tools)
• Proficiency in AI development tools (Cursor, Windsurf, GitHub Copilot) and prompt engineering for log analysis
• Experience in automation scripting (PowerShell/Python), predictive monitoring, and validating AI-generated solutions
• Familiarity with Power BI or analytics platforms for trend visualization
• Understanding of fintech products and basic ITIL concepts (preferred)
• Strong collaboration skills, proactive mindset, and willingness to work shift rotations if required

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance