Executive - Customer Support
QuessHyderabad, Telangana, India
Posted May 24, 2022
Full Time
About the Company
Quess Corp Limited, established in Bengaluru in 2007, is India's largest and a global leader in staffing and workforce solutions. With deep domain expertise and AI-driven digital platforms, Quess offers a comprehensive suite of technology-enabled services including recruitment, RPO, executive search, and IT staffing across BFSI, retail, telecom, manufacturing, and other sectors. The company boasts a workforce of over 459,000 employees across eight countries and serves more than 3,000 clients, earning recognition as India's top staffing company and certified as a Great Place to Work.
Job Description
The Customer Success Specialist will engage and enable customers to maximize the value of the Monster.com platform. This client-facing role involves managing the relationship, advocating for customers, guiding best practices, and driving product adoption. The role requires strong communication, problem-solving, and technical skills, as well as collaboration with other teams.
Requirements
- Client-facing role
- Engage and enable customers
- Manage customer health
- Guide best practices
- Promote new products
- Resolve client issues
- Build relationships with Sales and Support teams
- Handle compliance standards
- Regular follow-ups and reporting