Bilingual Client Services Specialist - Mortgages
QuestradeToronto, Ontario, Canada
Posted March 13, 2026
50000 - 53000 CAD
Full Time
About the Company
Questrade Financial Group is a Canadian fintech company that offers low-cost brokerage services, including stocks, options, forex, and gold, as well as tax-free and registered savings accounts. Leveraging advanced technology, it provides an online platform for investing, wealth management, and mortgage products, positioning itself as a digital alternative to traditional banks. The firm differentiates itself through a focus on affordability, customer empowerment, and a culture that encourages innovation and career growth. Questrade’s collaborative, diverse work environment and commitment to shaping the future of fintech make it an attractive destination for professionals seeking to build a rewarding career.
Job Description
Questrade Financial Group is seeking a Bilingual Client Services Specialist - Mortgages to provide support to customers with residential mortgages. The successful candidate will provide exceptional customer service, communicate effectively with partners and brokers, and collaborate with the Residential Underwriting team.
Requirements
- Fully bilingual in French and English
- Minimum 1 year in Customer Service (Preferably financial and/or call center environments)
- University degree in business or related field preferred
- Strong interpersonal and relationship building skills
- Strong attention to detail and able to complete tasks with a high degree of accuracy
- High level of integrity, confidentiality, and accountability
- Sound analytical thinking, planning, prioritizing, and executing skills
- Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
- Solid written and verbal business communication skills
Benefits
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment