Questrade Financial Group is looking for an Operations Support Specialist to join their team in North York, ON. The ideal candidate will have technical expertise in Google Apps, systems agility, and a passion for automation and efficiency. The role involves document processing, financial operations, SLA management, regulatory compliance, cross-functional collaboration, reporting, and process innovation. The successful candidate will have a strong track record of working within strict Service Level Agreements, experience in regulated environments, and exceptional attention to detail. They will be a self-starter who works well independently and takes full accountability for the accuracy and timeliness of their output.
Requirements
- Technical Expertise: Google Apps Expert with advanced proficiency in Google Workspace suite (Sheets, Docs, Slides, Drive)
- Systems Agility: Proven ability to quickly learn and master multiple internal proprietary programs and CSM systems to manage complex workflows
- Automation Mindset: A strong passion for automation and efficiency with the ability to leverage technology to eliminate manual bottlenecks
- Data Literacy: Strong quantitative skills with the ability to maintain daily reports and analyze productivity metrics to ensure operational health
- Operational Excellence: SLA Discipline with a track record of working within strict Service Level Agreements, maintaining high quality and accuracy under tight deadlines
- Regulatory & Compliance Savvy: Experience working within regulated environments, with an understanding of how to document and process requests to meet legal and internal standards
- Administrative Precision: Exceptional attention to detail, specifically in document processing (whitemail), account reconciliation, and manual loan adjustments
- Professional Competencies: Cross-Functional Collaboration, Adaptive Agility, Communication, and Proactive Ownership
Benefits
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
