Service Delivery Manager

Serve as the primary point of contact for service delivery matters, ensuring services are delivered in accordance with SLAs and quality standards.

Requirements

• Bachelor’s degree in IT, Engineering, or related field
• 2 years of experience in service delivery, IT operations, or managed services
• Proven experience managing client relationships in SLA driven environments
• Strong knowledge of incident, problem, and change management processes
• Experience leading cross functional technical teams
• Strong reporting and documentation skills
• ITIL certification (preferred)

Benefits

• Healthy work-life balance
• Opportunities for career growth