Primary Job Template
QuinceUnited States
Posted January 9, 2026
159000 - 227000 USD year
Full Time
About the Company
Quince is a mission-driven team reshaping retail, committed to providing reasonable accommodations to qualified individuals with disabilities, and dedicated to recruiting top talent who share our drive for innovation
Job Description
Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do.
Requirements
- 8–12+ years of experience in customer experience, customer success, operations, or project management in a high-growth environment working with high profile clients
- Proven experience leading and scaling 20+ person customer-facing teams, including managing managers or senior ICs
- Track record of owning CSAT, SLA, or customer satisfaction metrics at scale ($100M+ businesses)
- Tech savvy with strong experience in HubSpot, Slack, and Replit
- Exceptional people leadership skills, with experience hiring, coaching, and developing high-performing teams
- Excellent written and verbal communication skills; able to set clear expectations internally and externally
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance