IT Support Specialist – Global Internal Support
r2p GroupKuala Lumpur, Kuala Lumpur, Malaysia
Posted March 2, 2026
Full Time
About the Company
r2p's declared goal is to make public transport better! To this end, we develop and sell intelligent software and hardware solutions for the transport sector with the highest quality standards: CCTV, Automatic Passenger Counting, Passenger Information Systems and network audio solutions with real-time data transfer for rail, road vehicles, as well as solutions for fixed infrastructure like platforms and stations.
Job Description
Are you a passionate, solution-oriented IT Support Specialist and do you want to work in a future-oriented and sustainable industry that is driven by innovation and the latest technology? Then keep reading! We are currently looking for someone to support our global IT team in Kuala Lumpur, Malaysia.
Requirements
- Provide 1st and 2nd line IT support to employees in EU, APAC, and Australia
- Troubleshoot hardware, software, and connectivity issues
- Support incidents and service requests via ticketing system
- Provide remote support across different time zones
- Escalate complex issues to Global IT when required
- Prepare and configure laptops and workstations
- Install and support docking stations, monitors, printers, and peripherals
- Coordinate shipment and setup of devices for global employees
- Maintain hardware stock and IT asset records
- Support onboarding and offboarding processes
- Assist with Microsoft 365 account setup and access management
- Handle password resets, MFA setup, and basic identity issues
- Maintain accurate user and asset documentation
- Ensure devices are updated and compliant with company standards
- Support endpoint security tools and patch management
- Follow internal IT security policies and procedures
Benefits
- Competitive salary package
- Great job opportunities in various fields and job profiles
- Dynamic and open-minded company with flat hierarchies and an open-door philosophy
- Sustainable and eco-friendly work environment
- International work environment
