Senior Technical Account Manager — Kubernetes / DevSecOps (Federal Platform)
RacknerWashington, District of Columbia, United States
Posted April 21, 2026
Full Time
About the Company
Rackner is a trusted partner delivering cloud-native platforms, DevSecOps solutions, and AI/ML systems across the public sector.
Job Description
The Senior Technical Account Manager will operate as a customer-facing technical advisor supporting a Kubernetes-based DevSecOps platform used in Department of Defense (DoD) environments. The role will help teams successfully onboard, adopt, and scale modern platform services in Kubernetes-based environments.
Requirements
- Lead customer engagement and guide customer conversations as a technical advisor
- Translate Kubernetes, cloud, and DevSecOps concepts into clear, actionable guidance for mixed technical audiences
- Build trust quickly and operate as a reliable partner to customer stakeholders
- Drive platform adoption and correct usage across customer teams
- Actively guide customers from initial onboarding through sustained usage and expansion
- Identify and address adoption blockers, improving how teams use the platform in practice
- Deliver workshops, demos, and working sessions to accelerate customer understanding and usage
- Gather user feedback and translate insights into improved adoption and experience
- Track customer activity and technical exploration using tools such as Jira, Confluence, and CRM systems
- Maintain clear documentation and follow-through across engagements
Benefits
- 401(k) with 100% match up to 6%
- Comprehensive medical, dental, and vision coverage
- Life insurance + short- and long-term disability
- Generous paid time off
- Home office and equipment support
- Covered certifications and training
- Competitive compensation and weekly pay schedule