Genesys Technology Lead
Radiant Info Systems LtdTorrance, California, United States
Posted October 3, 2014
Contract
About the Company
Radiant Systems Inc is a global software and services company specializing in staff augmentation, consulting, and payrolling across various industries.
Job Description
The Genesys Technology Lead is an experienced Genesys technical expert recognized within BTS as a key technical resource. This individual works on projects that are highly visible and have broad implications for the business and the IS architecture. The Genesys Technology Lead designs, develops and implements Technology solutions related to Telephony, Genesys Call routing, Framework, Reporting and associated Contact Center technologies for the TFS Customer Service Centers.
Requirements
- 7-10 years of relevant Genesys work experience
- BS in Computer Science or BS in Mathematics or equivalent job experience
- Understanding of financial services operations a plus
- Experience with call center business processes and systems desired
- Oracle or SQL DB experience a plus