E-Commerce Case Manager

We're seeking a detail-oriented, customer-focused E-Commerce Case Manager to join our team and enhance customer satisfaction, streamline service delivery, and resolve issues efficiently.

Requirements

• Manage customer inquiries and escalations
• Collaborate with internal teams to resolve issues
• Analyze and assess customer needs
• Maintain accurate case documentation
• Educate customers on company policies and services
• Proactively identify recurring issues
• Ensure compliance with company policies and customer service standards
• Handle returns, refunds, and warranty claims

Benefits

• 100% remote work with flexible scheduling
• Competitive compensation with performance-based bonuses
• Health, dental, and vision insurance
• Paid time off and company holidays
• Career development opportunities including training and certifications