Scaled Customer Success Manager

Scaled Customer Success Manager at Rain Instant Pay, ensuring customers derive value from partnership and delivering a fantastic customer experience to drive expansion and retention. Work with customers through the full lifecycle, manage a high-volume portfolio of employer clients, and collaborate with cross-functional teams to drive consistency and customer satisfaction.

Requirements

• 2+ years of experience in B2B SMB or scaled in customer success, account management, or sales
• Strong project management skills and ability to prioritize internal and external requests
• Demonstrated track record of successfully building relationships and problem solving skills
• Experience using an enterprise CRM (HubSpot, Salesforce, etc.)
• Proven ability to measure, understand, and communicate business needs and impact to customers

Benefits

• Flexible PTO
• Medical, Dental, Vision, Life, Disability coverage
• Parental leave
• Monthly stipend
• Equity options