We're rebuilding the global financial pipes money flows through and looking for a Customer Experience Associate to join our growing CX team.

Requirements

3-5 years of experience in customer support, customer success, or CX
Excellent written and verbal communication skills
A calm, professional approach when dealing with sensitive or high-pressure situations
Attention to detail and comfort navigating multiple systems and tools
A proactive mindset — you look for ways to improve both customer experience and team efficiency
Genuine curiosity about fintech, financial inclusion, and improving global money movement

Benefits

Top-tier coverage: We cover 95% of Medical, Dental, and Vision premiums
401(k) with matching
Ownership that matters: Every team member gets equity because we believe in building together
Work your way: Flexible hybrid setup with a prime SoHo office for NYC-based teammates
Unlimited PTO
Product-first perks: Monthly budget to test our cards and features like a real user
Wellness support: Monthly stipend to spend on fitness, therapy, or whatever keeps you thriving
Home office setup: One-time stipend to create a space that works for you
Team connection: Frequent company events, team dinners, and offsites to stay connected

We're rebuilding the global financial pipes money flows through and looking for a Customer Experience Associate to join our growing CX team.

3-5 years of experience in customer support, customer success, or CX
Excellent written and verbal communication skills
A calm, professional approach when dealing with sensitive or high-pressure situations
Attention to detail and comfort navigating multiple systems and tools
A proactive mindset — you look for ways to improve both customer experience and team efficiency
Genuine curiosity about fintech, financial inclusion, and improving global money movement

Top-tier coverage: We cover 95% of Medical, Dental, and Vision premiums
401(k) with matching
Ownership that matters: Every team member gets equity because we believe in building together
Work your way: Flexible hybrid setup with a prime SoHo office for NYC-based teammates
Unlimited PTO
Product-first perks: Monthly budget to test our cards and features like a real user
Wellness support: Monthly stipend to spend on fitness, therapy, or whatever keeps you thriving
Home office setup: One-time stipend to create a space that works for you
Team connection: Frequent company events, team dinners, and offsites to stay connected