Technical Support Analyst

Rain is a hypergrowth company that is funded by top investors in fintech, crypto, and SaaS. We're looking for Technical Support Analysts to help deliver exceptional support for Rain's platform and integrations. The role involves troubleshooting complex issues, collaborating with cross-functional teams, and ensuring seamless user experience.

Requirements

• 3+ years of experience in technical support or product operations, ideally in fintech, SaaS, or payments
• Strong analytical and problem-solving skills with a detail-oriented approach
• Familiarity with APIs, data analysis, and debugging workflows
• Experience using tools such as Zendesk, Jira, Notion, or SQL-based systems
• Clear communication skills with the ability to translate technical information for non-technical users
• Ability to prioritize effectively and manage multiple complex cases at once
• A collaborative mindset and a passion for continuous learning

Benefits

• Unlimited time off
• Flexible working
• Easy to access benefits
• Retirement goals
• Equity plan
• Rain Cards
• Health and Wellness