Technical Support Analyst

We're looking for Technical Support Analysts to help deliver exceptional support for Rain's platform and integrations. You'll troubleshoot complex issues, assist internal and external partners, and ensure our infrastructure and user experience remain seamless and reliable.

Requirements

• 3+ years of experience in technical support or product operations, ideally in fintech, SaaS, or payments
• Strong analytical and problem-solving skills with a detail-oriented approach
• Familiarity with APIs, data analysis, and debugging workflows
• Experience using tools such as Zendesk, Jira, Notion, or SQL-based systems
• Clear communication skills with the ability to translate technical information for non-technical users
• Ability to prioritize effectively and manage multiple complex cases at once
• A collaborative mindset and a passion for continuous learning

Benefits

• Flexible, fully remote environment
• Opportunities for growth