Contents Restoration Supervisor

The Contents Restoration Supervisor assists in the technical activities necessary to restore or repair commercial and residential personal properties damaged by fire, smoke, water, mold, bio-hazard and other factors. The supervisor is responsible for overseeing the Contents Department, including estimating and executing personal property mitigation and contents work, managing project schedules, and securing materials and equipment.

Requirements

• Using Xactimate and/or Simbility software to estimate residential and commercial water, fire, wind and mold contents removal, cleaning and storage projects
• Responding to property damage emergency calls
• Negotiating contents services and insurance claims settlements
• Planning, organizing and managing crews and subcontractors
• Establishing and maintaining client relationships
• Attending all appropriate company meeting and company sponsored training sessions
• Participate in special projects as needed
• 3-4 years emergency restoration (Fire, Water, Smoke, Mold) experience preferred
• IICRC Certification
• Ability to work both independently and as a team
• Excellent communication skills
• Good time management skills
• Ability in problem-solving
• Strong sense of urgency
• High School Diploma or equivalent
• Practice safe and efficient work techniques to minimize potential injuries and hazardous conditions
• Participate in safety meetings and inspections
• Ensure that material areas are kept neat and orderly
• Maintain acceptable levels of housekeeping at all times with regard to equipment and assigned work area and/or department
• Follow Rainbow uniform policy
• Utilize Rainbow 17 Steps to World Class Customer Service System
• Photograph, identify, and inventory customer’s contents
• Wrap, package, and label contents for transport to cleaning facility
• Unwrap, assess, and clean contents
• Identify, re-wrap, package, and label cleaned contents
• Maintain inventory of all processed contents and disposition
• Ability to understand and follow directions and relay those directions to the other Team members
• Possess a positive attitude and bring it to work everyday
• Possess strong communication skills, verbal and written. Applicants must be fluent in English (Spanish speaking a plus)
• A strong desire to work with your hands and mind
• The ability to work flexible hours and days as required by our clients
• Motivated to advance within our growing company
• Comply with all safety regulations
• Wear the company uniform and display our logo with pride
• Excellent customer service and technical skills
• Must have reliable means of transportation to and from work

Benefits

• 401(k)
• 401(k) matching
• Paid time off