Manager, Client Success Management (Remote)
RainFocusUtah, United States
Posted April 8, 2026
Full Time
About the Company
RainFocus delivers a next‑generation event marketing platform that centralizes registration, content, and exhibitor activation for in‑person, virtual, and hybrid events. The platform combines event CRM, data management, business intelligence, and marketing automation to capture and analyze first‑party data in real time, enabling personalized engagement and accelerated lead qualification. By integrating seamlessly with existing sales and marketing stacks, RainFocus offers secure, scalable solutions that streamline the entire event lifecycle from a single dashboard. Its data‑driven insights empower marketers to optimize customer journeys and close deals more efficiently, setting a new standard for event experience management.
Job Description
RainFocus is seeking a Manager of Client Success Management to lead the vision and execution of its 1:Many Scaled CSM Model, ensuring the health, retention, and expansion of its 1:Many account cohort through automation and AI.
Requirements
- 12+ years of total professional experience with a proven track record of employee development and strategic contribution
- Proven track record of exceptional attitude, employee development, contribution, and competency
- 5+ years of CSM experience, with a focus on managing or carrying out Scaled/1:Many/Digital-Touch models
- Prior managerial experience, specifically in ramping up and enabling early-career team members (Associate-level)
- Demonstrated proficiency in leveraging AI to drive operational efficiency
- Strong analytical skills with the ability to translate high-touch approach into a Top 10 priority strategy
Benefits
- Competitive compensation
- Amazing benefits
- Immediately vested 401k
- Generous PTO
- Safe, collaborative environment