Sr. UX Researcher
Rakuten RewardsSan Francisco, California, United States • California, United States
Posted March 16, 2026
99306 - 171612 USD
Full Time
About the Company
Since our founding in 1997, Rakuten has helped shape the way people shop online, offering Cash Back, deals and shopping rewards on the world’s largest selection of products and services. To date, our 17M members in the U.S. have earned over $3.7B in Cash Back at their favorite stores. We’re the largest free loyalty program in the US and the first-ever jersey badge sponsor of the Golden State Warriors. Rakuten Rewards is headquartered in the San Francisco Bay Area with 12 offices worldwide. Our group of companies includes ShopStyle and Cartera Commerce. Our employees enjoy a fast-paced, friendly environment where creativity and teamwork are valued and results are recognized. Join our team to experience the best of both worlds: a large, profitable, multinational company with the rapid growth and agility of a startup.
Job Description
We are seeking a senior, hands-on UX Researcher who can independently own research initiatives end-to-end and directly influence product strategy and direction.
Requirements
- 5+ years of UX research experience in consumer-focused technology companies
- Expertise in qualitative and quantitative methods across discovery, evaluation, and optimization
- Ability to operate effectively in ambiguous, fast-paced environments
- Proven ability to influence cross-functional stakeholders without direct authority
- Strong synthesis skills and ability to translate findings into actionable insights
- Excellent communication and storytelling skills
- Sound judgment balancing rigor with speed
- Ability to independently scope and execute research initiatives
Benefits
- Discretionary bonus
- Health insurance
- Vision insurance
- Dental insurance
- 401k matching
- PTO
- Volunteer Time Off (VTO)
