Customer Engineer

As our first Customer Engineer at Rally, you’ll set Enterprise customers up for technical success, serve as the go-to technical expert on the CX team, and act as a technical resource in pre-sales conversations to help close deals. You’ll free our product team from technical consulting load, accelerate Enterprise onboarding, and help the world’s most user-centric companies unlock Rally’s full potential.

Requirements

• Senior technical ownership: you’ve commanded Enterprise customer calls solo — with engineers, IT, security, and legal — not as a support resource. You drive the meeting, propose the solution, and close the loop without escalating to Engineering.
• Hands-on technical depth: you’ve built integrations with APIs, understand integration architecture (SSO, Snowflake, custom workflows), and know how to find a path forward when documentation runs out.
• AI-native by default: you use Cursor, Claude, and agents as core parts of how you build and troubleshoot — not occasionally, but every day. You can help customers think through AI integration and speak to it credibly.
• Builder and self-starter: you’ve shipped lightweight internal tooling (Retool, custom integrations, automations) and operate effectively in ambiguous environments without a fully defined playbook.
• B2B SaaS background: prior experience as an Implementation Engineer, Solutions Engineer/Consultant, or Technical Account Manager at a Series A–C company, ideally with API-first or data integration products.

Benefits

• Competitive compensation
• Meaningful equity
• Flexible / unlimited PTO policy
• Medical, dental, and vision insurance
• Parental Leave
• 401(k) retirement plan
• Home office set-up support
• Monthly remote work stipend
• Quarterly in-person team or company gatherings