Telecaller - Full Time
RapaportMumbai, Maharashtra, India
Posted December 5, 2024
Full Time
About the Company
Rapaport Group, founded in 1976, is a global network of companies that delivers a comprehensive suite of services designed to support transparent, efficient, and competitive diamond and jewelry markets. Its core offerings include the industry‑leading Rapaport Price List, Rapaport Magazine, and RapNet® diamond trading network, as well as grading, certification, auction, shipping, sourcing, compliance, and financial research services. By combining data‑driven insights with a robust trading infrastructure, Rapaport empowers more than 10,000 clients across 70 countries to make informed decisions and maintain market integrity. The group’s commitment to knowledge‑based information and its Fair Trade Jewelry initiative further distinguish it as a trusted partner for professionals seeking reliable market intelligence and ethical sourcing solutions.
Job Description
We are seeking a motivated and enthusiastic Tele caller to join our team to promote products or services, handle inquiries, provide information, and solve customer issues.
Requirements
- Make outbound calls to potential customers to inform them about products or services.
- Answer inbound calls from existing or potential customers and address their inquiries.
- Follow up on leads and maintain a detailed record of calls and customer information.
- Engage with customers in a friendly and professional manner to build rapport.
- Handle customer complaints or concerns and provide appropriate solutions.
- Meet daily, weekly, and monthly call and sales targets as set by the management.
- Understand the company’s products, services, and promotions thoroughly to inform customers effectively.
- Ensure compliance with company policies and procedures in all telecommunication activities.
- Gather feedback from customers to help improve products, services, and customer satisfaction.
