Lead Technical Support Engineer, DICOM
RapidAIBengaluru, Karnataka, India
Posted September 19, 2025
Full Time
About the Company
RapidAI is a global leader in using AI to combat life-threatening vascular and neurovascular conditions. The company's Rapid® platform, based on intelligence from over 10 million scans in more than 2,000 hospitals worldwide, empowers physicians to make faster decisions for better patient outcomes by enhancing care coordination and providing unprecedented patient visibility.
Job Description
RapidAI is transforming clinical decision-making with its AI-driven imaging and care coordination solutions. They empower care teams with data insights and streamline workflows to improve patient outcomes. The lead Technical Support Engineer will focus on DICOM standards, file structures, and network troubleshooting to maintain and enhance imaging systems.
Requirements
- 10+ years of experience with PACS, DICOM, and radiology workflows.
- In-depth knowledge of DICOM standards, file structures, and transfer syntaxes.
- Proficient with DICOM viewers and diagnostic tools.
- Solid understanding of HL7, medical imaging systems, and radiology data flows.
- Experience debugging DICOM Query/Retrieve workflows and PACS integrations.
- Comfortable using packet capture and network tools like Wireshark and TCPDump.
- Familiar with AWS, including CloudWatch, Lambda, and infrastructure-as-code tools like Terraform.
- Proven ability to collaborate with cross-functional teams.
