Implementation Engineer

As an Implementation Engineer, you will own the full technical lifecycle of our B2B partner integrations, from onboarding through long-term operational success. You’ll serve as a technical lead and trusted partner to customer engineering teams, developing deep expertise in RapidSOS’s ingress APIs and integration ecosystem.

Requirements

• 3+ years of experience as an Implementation Engineer, Integrations Engineer, Technical Account Manager, Solutions Architect, or Technical Project/Program Manager working directly with customers
• Proficiency with Python, and is using AI tools to enhance acceleration of development & proactive about leveraging emerging technologies
• Strong understanding of REST APIs, webhooks, conditional logic, and system integrations
• Demonstrated success managing external technical stakeholders and improving the efficiency, reliability, or scalability of software integrations
• Experience supporting customer environments post go-live and maintaining operational health of live integrations
• Familiarity with customer support and ticketing workflows (Zendesk, Jira, or similar tools)
• Track record of managing multiple clients and concurrent technical initiatives with clear prioritization
• Strong communication skills with both technical and executive stakeholders
• Comfort operating in a high-growth environment where priorities shift quickly
• Self-motivated, data-driven, solutions-oriented, and comfortable taking ownership
• Willingness to both collaborate cross-functionally and independently drive initiatives
• Ability and willingness to work a full-time schedule that includes weekend days (Saturday and Sunday), travel a few days per quarter for internal team gatherings, and participate in a weekly on-call rotation

Benefits

• Competitive salary and benefits
• Equity participation
• Dynamic, flexible and fun start-up work environment with a highly talented team