Service Designer/ Business Analyst
RattleberryDublin, Ireland
Posted December 12, 2025
Contract / Temporary
About the Company
Rattleberry has delivered digital transformation solutions for more than nine years, partnering with large enterprises to elevate customer experience through strategic consulting and onsite delivery teams. The firm specializes in user interface design, UX research and writing, service design, frontend development, and digital product management, providing end‑to‑end design and technology services. Rattleberry also offers resource augmentation and outsourced teams, enabling clients to scale talent quickly while maintaining quality and alignment with business goals. Its distinct advantage lies in combining deep UX expertise with proven consulting frameworks, delivering measurable improvements in customer engagement and operational efficiency.
Job Description
We are helping a financial services client hire a Service Designer for a contract role. Conduct research and service design work, mapping out customer/user journeys for a large transformation program. Work will be done remotely, but based in Dublin City Centre.
Requirements
- Conduct research and service design work
- Map out customer/user journeys
- Stakeholder influencing and management
- Cross-functional work
- Omni-channel program experience (digital, in-person, telephone, data journeys)
Benefits
- Competitive salary