Technical & Customer Support Specialist

Join Razer as a Technical & Customer Support Specialist and be part of a global mission to revolutionize the way the world games. This role requires a customer-focused individual with technical proficiency and a solid understanding of payment gateway operations to ensure a seamless payment experience for clients.

Requirements

• Respond to merchant inquiries related to payment processing, integration, settlement, transaction errors, and account management
• Provide merchants with instructions on setting up and configuring payment gateway settings, including API integration, webhooks, and security configurations
• Diagnose and resolve technical issues such as failed transactions, integration errors, and API-related questions
• Assist merchants with documentation issues such as settlement report, invoicing, etc.
• Troubleshoot and resolve issues related to transaction processing delays, rejected payments, or gateway errors
• Work closely with technical, business, risk, and underwriting teams to escalate complex issues and ensure timely resolution
• Track support metrics, such as response times, resolution rates, and customer satisfaction scores
• Take on assigned tasks as needed to support team objectives and maintain high standards of customer service quality

Benefits

• Opportunity to work for a global company with a global mission
• Chance to make an impact globally while working across a global team
• Unique, gamer-centric #LifeAtRazer experience
• Accelerated growth, both personally and professionally