Collections Account Manager - Bilingual (Spanish)

The Collections Account Manager is responsible for collecting outstanding balances on various platforms and monitoring and providing timely resolutions to outstanding accounts. This is a hybrid role.

Requirements

• Responsible for early-stage collections on majority commercial and some consumer accounts.
• Prioritizes collections of accounts within team.
• Identifies process gaps and recommends solutions for improvements.
• Problem solves a solution for early defaults and collapses and presents to management.
• Responsible for reducing the collapse rate.
• Track and report on work queue results.
• Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
• Responsible for operational issues.
• Performs other duties as assigned.