Technical Account Manager - TAM

The Technical Account Manager (TAM) is responsible for delighting and retaining existing customers, leading customer success initiatives, and providing input into the core product, marketing, and sales process.

Requirements

• Understand customer outcomes by regularly communicating with customers and analyzing available metrics.
• Represent the voice of the customer to provide input into the core product, marketing, and sales process.
• Serve as the primary contact after initial onboarding, including ongoing training of platform end users, as well as the escalation point for post-launch support.
• Communicate new releases and product enhancements with customers.
• Collaborate with the engineering and development team for ongoing configuration of the platform as per customers' requirements and troubleshoot technical issues raised by customers.
• Gauge customers' levels of engagement with the company and product and provide feedback to the other teams regarding product and service improvements.
• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base.
• Provide customer support and data validation services as needed to support company goals.