Customer Service Rep (Criminal Justice)
Recovery Monitoring SolutionsCorpus Christi, Texas, United States
Posted August 19, 2025
Full Time
About the Company
Recovery Monitoring Solutions has been a trusted partner to criminal‑justice agencies since 1993, providing comprehensive monitoring and rehabilitation services. The company specializes in GPS, alcohol, and drug monitoring, as well as evidence‑based treatment and educational programs designed to reduce recidivism. Its multidisciplinary approach—combining assessment, intervention, and electronic monitoring—delivers measurable outcomes for offenders and public safety stakeholders. By integrating cutting‑edge technology with proven therapeutic practices, Recovery Monitoring Solutions sets itself apart as a leader in evidence‑based correctional support.
Job Description
A Customer Service Representative is responsible for installing and monitoring electronic monitoring technologies for courts, probation & parole departments, treatment providers, and other agencies.
Requirements
- 1 year of proven customer service experience
- Strong verbal and written communication skills and excellent interpersonal skills
- Basic computer skills required (Microsoft Office Suite and G Suite, typing, web browsing, etc.)
- Clean background and able to pass a drug screening
- Bend, stoop, lift objects up to 15lbs, and maintain mobility necessary to perform minimum job functions associated with position
- Valid driver's license and reliable transportation if needed to travel to nearby offices