Customer Service Rep
Red Diamond Coffee & TeaAlabama, United States
Posted March 11, 2026
Full Time
About the Company
Red Diamond Coffee & Tea, a family‑owned company founded in 1906, specializes in premium coffee and tea, sourcing and blending top‑grade beans and estate‑grown teas from around the world. Leveraging state‑of‑the‑art Scolari roasting technology, the brand delivers consistently perfect cups for restaurants, hotels, offices, hospitals, and homes. In addition to retail sales, Red Diamond offers office coffee service, private‑label solutions, and a range of coffee pods, enabling partners to provide a world‑class beverage experience. The company’s hallmark is an unwavering commitment to authenticity and quality—no shortcuts, no compromises—ensuring every sip reflects five generations of craftsmanship.
Job Description
Performs administrative duties for the Equipment and Service Department, fields calls for equipment service, and handles customer inquiries related to equipment and service install/repair.
Requirements
- Fields calls from customers during normal business hours for equipment related service
- Tracks installations through each step in the process
- Monitors the status of all work orders to ensure timely completion
