Customer Solutions Consultant
Red EnergyMelbourne, Victoria, Australia
Posted March 19, 2026
Full Time
About the Company
Red Energy is a 100% Australian-owned retailer committed to putting customers first.
Job Description
The Customer Solutions Consultant will be the voice of Red Energy, providing customer-focused resolutions and supporting customers during challenging times.
Requirements
- 12+ months of experience as a customer service driver in fast-paced environments
- Strong problem-solving and analytical thinking to resolve complex inquiries
- Genuine care for customers, resilience, and a positive, professional attitude even during challenging interactions
Benefits
- 30 weeks of paid parental leave for primary carers
- Option to purchase 4 weeks of additional annual leave (up to 8 weeks off every year!)
- KPI-based bonus on top of salary
- Exclusive staff discounts on brands like LG, JB Hi-Fi, and Panasonic
- Access to Employee Assistance Program (EAP)
