Help Desk - Systems Tech
Redolent, IncSunnyvale, California, United States
Posted December 17, 2021
-
Full Time
About the Company
Redolent, Inc is a leading engineering and software solutions provider that empowers enterprises to maximize the value of their technology investments. The company delivers end‑to‑end solutions in talent management, managed workforce services, automation engineering, digital and cloud transformation, and infrastructure management, with a particular emphasis on Google Cloud. Its flexible delivery model—onshore, offshore, or hybrid—enables clients to tailor solutions to their needs and budgets. Redolent’s integrated platform for CRM and talent management, combined with staff augmentation and managed IT services, positions it as a partner that accelerates business transformation while maintaining operational excellence.
Job Description
One of our direct client is urgently looking for a HelpDesk System tech @ Sunnyvale CA. System Tech is responsible for supporting laptops, desktops, virtual machines, mobility devices and productivity software for associates and vendors located on the West Coast.
Requirements
- Ability to support customers via remote assistance, phone, walkups, chat proficiently
- Proactively respond to incidents and technical service requests as they arise
- Troubleshoot and resolve issues with laptops, desktops, virtual machines, VPN, mobility devices and productivity software
- Maintain a high degree of customer service for all support requests and incidents
- Manage user and computer accounts using Microsoft Active Directory
- Identifies technical issues and opportunities for improvement and provides resolutions
- Provides customer service and addresses customer issues by addressing complex or unresolved issues
- Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans
- Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders