The Networking Development Representative is responsible for growing the AMAA (average monthly active accounts) while achieving sales and margin targets. This role requires experience in bath and kitchen products, home furnishings, and home improvement products, as well as working with custom home builders and designers. The representative must provide exceptional customer service, develop strong relationships with designers and builders, and promote all categories of products sold by Reece.
Requirements
- Must have experience with bath and kitchen products, home furnishings, and home improvement products.
- Must have experience directly working with custom home builders and designers.
- Maintain detailed prospect/lead list within company-provided tool.
- Develop and grow a portfolio of customers that are loyal to Reece, meeting the average monthly active accounts (AMAA) targets.
- Achieve sales targets by delivering remarkable service by consistently following the sales process.
- Monitor current sales trends and product performance results, utilizing company reports to analyse trends and develop plans to qualify and engage new customers.
- Enthusiastically promote all categories we sell including but not limited to appliances, plumbing and outdoor grilling.
- Provide solutions based on customer needs selling the Reece way.
- Develop strong relationships with designers, small custom builders, and high-end remodelers by understanding their business model/needs and applying our unique value proposition.
- Prepare error-free quotes and spec/picture books within 1 business day of customer meeting or interaction.
- Follow up post-quote within customer expectations in order to identify potential obstacles in earning the business.
- Convert quote to order and procure products following our standard operating procedures for sales orders, including cash handling.
- Continually enhance sales skills and product knowledge in order to remain relevant and viewed as best in industry.
- Attend showroom functions, CEUs, and events as means to acquire leads.
- Communicate shipping dates (changes) to warehouse team members/showroom support
- Coordinate schedule with Showroom Manager for the purposes of ensuring maximum coverage during peak hours.
- Responds with urgency and within 1 business day.
- Attend daily huddles with manager and monthly touch bases.
- Communicate daily to support function on backorder concerns and task to be completed by the Showroom Consultant Support.
- Readily shares ideas, trends, and customer feedback in positive manner to improve upon current processes.
- Identify when accounts may be best transitioned to an inside Showroom Consultant.
- Shares market and competitor information with all applicable channels within the organization and establishes relationships and working partnerships with all levels.
- Daily monitor and manage calling & trouble queues and past due orders report. on a timely basis in accordance with company policy.
- Weekly track sales progress and complete assigned training.
- Maintain the highest ethical standards consistent with good judgement, company policy and objectives
- Assist with credit and collections of accounts receivable as needed.
- Perform other duties as assigned:
Benefits
- Medical and Dental Insurance
- Flexible Spending Accounts and Health Savings Accounts
- Company-paid Life Insurance
- Short Term Disability
- 401(k) Plan
- Paid Time Off (PTO) - plus paid holidays
- Parental Leave
- Vision
- Long-term Disability
- Voluntary Life and AD&D Insurance
- Additional Voluntary Benefits through Corestream
