As a lead Systems Support Engineer, you will play a critical role in guaranteeing the operational efficiency, stability and availability of intricate application systems. You will engage directly with clients, bringing a client-facing perspective to problem-solving, and lead the team to achieve operational success while enhancing proficiency in incident management and DevOps.
Requirements
- Understand complex application systems and find your way through them to debug a business impacting issue.
- Use skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions.
- Follow standards and best practices to bring operational efficiencies, stability and availability of the system.
- Lead the planning and execution of system upgrades, migrations and maintenance activities, minimizing downtime and disruption to operations.
- Use continuous delivery practices to evolve and support high-quality software, and bring value to end customers as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients.
- Act as a mentor for less-experienced peers through both your technical knowledge and leadership skills.
- Apply the latest technology thinking from our Technology Radar to solve client problems.
- Efficiently use DevOps tools and practices to deploy and run software.
- Influence clients as, and when, required on various processes including incident management, support levels, scope of work, etc. and are able to communicate with detail to justify such changes.
- Advocate for and implement cloud best practices in the areas of resource optimization, monitoring and alerting.
- Advocate for security best practices and implementation of the same.
- Be comfortable with Agile methods, such as Scrum or Kanban.
- Be willing to be part of a rotation- and need-based 24x7 available team and are able to handle multiple engagement.
Benefits
- Flexible work arrangements
- Opportunities for career growth and development
- Diverse and inclusive community
- Chance to work on complex and impactful projects
