Reformation is a mission-based company that invests in an inclusive culture, and we're looking for a Store Manager to lead and execute all efforts required to achieve individual store goals.
Requirements
- Measure and Monitor sales performance taking action to improve business performance when needed.
- Ownership of operational execution of store to achieve necessary revenue targets while balancing budget and expenses
- Consistently meet and exceed store sales goals.
- Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
- Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships
- Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement
- To create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals
- Deliver and maintain extraordinary customer experience NPS scores.
- Uphold consistent inventory accuracy and controls in store. Lead & train the team in store to ensure consistent deliverables.
- Contribute to Loss Prevention in all areas of the business, set expectations & own training for the store team.
- Ensure facility maintenance, presentation and organization.
- Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivity of the business.
- Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and the success of the business
Benefits
- Private medical, dental, and vision insurance
- Commuter benefits
- Paid time off policies
- Retirement planning support
- Fertility care support through Carrot
- Up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment
- Community efforts donation
- Clothing discount
- Culture events
