Mortgage Network Compliance Supervisor
Refresh NetworkLondon, England, United Kingdom
Posted December 12, 2025
Full Time
About the Company
Refresh Network partners with mortgage intermediaries to deliver a leading network of mortgage solutions. Leveraging high‑quality, pre‑qualified leads and advanced technology, we provide access to a full spectrum of market‑wide mortgage products. Our core philosophy prioritises quality over quantity, empowering agents to maximise opportunities and scale their businesses sustainably. By combining data‑driven lead generation with a comprehensive product portfolio, Refresh Network differentiates itself as a trusted partner for growth in the mortgage industry.
Job Description
We are seeking a Mortgage Supervisor with strong knowledge of mortgage regulations to join our growing team in the UK. The role involves overseeing and maintaining competence with regulatory requirements, training and education, quality assurance and monitoring, and dealing with customer complaints.
Requirements
- Knowledge of FCA regulatory requirements
- Experience of supervising a team of mortgage advisers
- Knowledge and experience of mortgage/protection/equity release file reviewing process and requirements
- CeMAP (essential)
- CeRER (desirable)
- Coaching and mentoring skills
- Able to handle difficult conversations
- Experience of handling customer complaints
- Planning and organisation skills
- Coaching and monitoring skills