The Country Leader-Manila SSC will serve as a strategic business partner and member of the Global Shared Services Leadership Team contributing to the companies business strategy, direction, and overall success. The role encompasses comprehensive oversight of the Manila Shared Services team, including leadership of local operations such as HR, Finance, and Facility Management.
Requirements
- Local Leadership: Manage the development of the Shared Services Team and drive efficiency and standardization with repeatable, scalable processes that exceed Stakeholder expectations.
- Global Leadership: Partner with key RRX functional, Segment, and Corporate stakeholders to understand their strategic priorities, translate those needs into service expectations, and ensure the Manila team delivers measurable value.
- Enterprise Impact: Acts as a strategic leader working closely with Segment leaders to deliver capabilities that directly influence RRX’s financial, customer, and operational goals.
- Engagement: Implements actions to create a highly engaged workforce through transparent, inclusive and value driven leadership.
- Continuous Improvement: Works with management in developing organizational design and restructuring plans to optimize resource allocation.
- Strategy Development: Identify, plan for, and develop strategies, services, and activities to support current and future Stakeholder needs.
- Process Improvement: Work with Functional Heads to enhance existing service offerings through re-engineering and/or automation of key processes.
- Performance Management: Oversee the development of SLAs with all customer groups and monitor overall performance of the Shared Service Center, teams, and individuals.
- Stakeholder Management: Establish and maintain effective relationships with all Stakeholders, ensuring expectations and requirements are met.
- Compliance: Ensure compliance with policy and procedural directives.
- Recruitment: Build a high performing workforce through leading efficient staffing, training & career development.
- Resource Management: Ensure that all controls, policies, activities, and the deployment of resources within the Manila Site are consistent with company strategy and policies.
Benefits
- Excellent compensation and benefits package
- Opportunity to work with a leading global industrial manufacturer
- Professional growth and development opportunities
