Team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service.
Requirements
- Regular and consistent attendance
- Handling of emergency situations when called upon to do so
- General cleaning duties
- Compliance with our company dress code
- Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons
- Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)
- Promoting the Regal Crown Club program
- Ensuring tickets are sold in accordance with the MPAA rating system and company policy
- Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy
- Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory
- Promoting the Regal Crown Club program
- Operating, preparing and cleaning of all concession related equipment
- Up selling/Suggestive selling
- Complying with all local, state and federal food safety laws
- Abide by all federal and state laws with regards to breaks and/or meal periods
- Ensure required alcohol certification and training are current where applicable
- Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums
- Inspecting backpacks and packages when applicable
- Managing crowd control and assisting guests in finding seats in auditoriums when necessary
- Enforcement of MPAA rating system
- Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
- Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre
- Perform in-auditorium concession auxiliary sales as directed by management
- Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
- Monitoring the cleanliness and operation of theatre vending equipment
- Assisting with all opening and closing duties as assigned by management
