Analyste, Insights Client

The Client Insights Analyst plays a key role in transforming customer data into actionable recommendations to support customer-centric decision-making within RCL brands.

Requirements

• Analyzing customer behavior across brands, channels, and lifecycle stages to identify trends, evaluate segment performance, and detect growth opportunities.
• Developing and maintaining customer segmentations to support targeted communications, personalization, and brand-specific strategies.
• Conducting in-depth analyses of customer journeys, retention factors, churn profiles, and lifetime value levers.
• Building dashboards, reports, and automated insights to track customer KPIs (acquisition, retention, LTV, purchase frequency, etc.).

Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment