Senior Technical Analyst
RelatientPune, Maharashtra, India
Posted February 6, 2026
Full Time
About the Company
Relatient is a healthcare technology company dedicated to simplifying access to care. By partnering with over 47,000 providers across the US, Relatient optimizes patient journeys through comprehensive solutions including appointment reminders, self-scheduling, and centralized messaging. Their focus on reducing delays, improving communication, and enhancing both provider and patient experiences has earned them recognition as a Forbes Top Startup, Deloitte Fast 500, and Inc 5000.
Job Description
We are seeking a Senior Technical Analyst to join our team and enhance the overall client experience through advanced research, technical support, and client communication. The role involves resolving client complaints and product troubleshooting via phone, email, and/or support cases, and utilizing computer technology to handle high call/support ticket volumes.
Requirements
- Bachelor’s degree or equivalent experience in lieu of a degree is required
- 3+ years of experience in a Customer Support role, preferably in a technical support role
- Advanced knowledge of SQL (Basic Queries, e.g., Joins)
- Ability to read / understanding Programming / Scripting Language(s
Benefits
- INR 5,00,000 life insurance for all full-time employees and their immediate household
- INR 15,00,000 accident coverage
- Education reimbursement
- 10 national/state holidays and 1 floating holiday
- Flexible hours and hybrid work
