General Manager, Retention
Relay CommerceLisbon, Portugal
Posted March 13, 2026
Full Time
About the Company
Relay Commerce is an e-commerce enablement platform offering scaling solutions across personalized messaging, social commerce, and customer retention, helping merchants navigate the rapidly evolving digital landscape with a comprehensive suite of tools.
Job Description
We are seeking a commercially driven and strategically minded General Manager to lead our Retention division, composed of 3 high-growth B2B SaaS products serving the e-commerce ecosystem.
Requirements
- Define and execute short-term and long-term divisional strategy aligned with company-wide goals.
- Identify growth opportunities across products, pricing, packaging, positioning, and partnerships.
- Establish clear KPIs and performance metrics across functions.
- Own full P&L for the Retention division.
- Drive predictable revenue growth aligned with annual budgets and forecasts.
- Ensure operational excellence across Sales, Marketing, CS, and Product.
- Directly manage functional leaders across Sales, Marketing, Customer Success, and Product.
- Maintain a strong understanding of customer needs and market trends.
Benefits
- Flexible Time Off
- Public Holidays Off
- Paid Parental Leave
- Work From Home Stipend
- Therapy/Mental Health Reimbursement
- Co-working Space Allowance
- Learning Resources
- Referral Bonus Program
