Customer Support/Ops Coordinator I
RELXManila, Philippines
Posted April 10, 2026
Full Time
About the Company
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs more than 36,000 people over 40% of whom are in North America. ____ Please note that RELX does not contact people through social media to extend job or contract offers, nor do we request money, credit card details or bank account information as part of any project or job application process. Any such request is fraudulent. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx
Job Description
Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
Requirements
- Bachelor's degree in any field or at least 2 years completed in college with no back subjects/incomplete units.
- At least 1-2 years BPO/shared service or relevant experience
- Experience with calls, chat and email support
- Above average to excellent communication skills
- Basic knowledge of computer applications and MS Office applications
- Ability to work quickly in a fast-paced environment; work well as a team member and work well independently
- Willing to work on business unit holidays and/or render overtime when necessary
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.